Your Right to Modify or Cancel Your Order

If you need to modify or cancel your order, please contact us at your earliest convenience. We understand that situations may change, and we are here to assist you in making necessary adjustments. Once we receive your request, we will promptly inform you whether the changes or cancellation can be accommodated. This will include providing details regarding any product adjustments, delivery updates, potential price changes, or refunds that may apply. Please note that cancellations can only be processed if the items have not yet been dispatched, as once the order has left our premises, we are unable to make changes.

In cases where modifications are possible, we will do our utmost to update the order as per your requirements. This may include changing product quantities, switching items, or updating delivery addresses. However, it is important to understand that certain adjustments may not be feasible, depending on the stage of processing. Our customer service team will work closely with you to ensure the best possible outcome and to keep you informed throughout the process.

Damaged Goods, Exchanges, Returns, and Refunds

In accordance with the Consumer Rights Act 2015, you are entitled to a full refund for faulty goods within 30 days of receipt. If you receive a damaged or faulty item, we are committed to resolving the issue promptly and to your satisfaction. We may offer a replacement or a full refund, including any applicable postal costs incurred during the return process. Please ensure that items are returned in their original packaging and condition to facilitate processing.

Should you receive an item that is damaged, faulty, or incorrect, we encourage you to contact Manchester Chemist during our opening hours as soon as possible. Our team will guide you through the return process and provide any assistance needed. We take great care in ensuring that all products are checked thoroughly before dispatch, but if any issues arise, we are dedicated to making things right.

We also accept returns for non-medicinal products, provided they remain in their original packaging and condition, with all hygiene seals intact. You must notify us of your intention to return these items within 30 days of purchase. Please be aware that we cannot accept returns or exchanges for non-medicinal products if the hygiene seal has been broken, as this compromises the safety and integrity of the product . We strive to maintain the highest standards of quality and safety for all our customers.

If you wish to return a non-medicinal product, our customer service team will provide you with the necessary instructions for returning the item. Please note that you will be responsible for the return shipping costs unless the item is faulty or incorrect. Once the returned item has been received and inspected, we will process your refund or exchange as requested. Our goal is to ensure a smooth and efficient return process, with minimal inconvenience to you.

Processing Time for Refunds

We strive to process refunds within 5 working days of receiving the returned item. Please note that the processing time may vary slightly depending on the payment method originally used and the financial institution involved. Refunds will be issued through either Stripe or SumUp, depending on the original payment method, and you will receive confirmation once the refund has been processed.

In some cases, additional time may be required for the refunded amount to reflect in your account, depending on your bank or card provider. We recommend that you check with your bank if you do not see the refund within 7-10 working days. Our customer service team is available to assist you if you have any questions or concerns regarding the status of your refund.

Refund Exclusions

As a pharmacy, we are unable to accept returns or exchanges of medicinal products once they have left our premises, due to safety concerns and regulatory requirements. This policy is in place to ensure the safety of all our customers, as we cannot guarantee the integrity of medicinal products once they have been dispatched. Consequently, no refunds or exchanges can be offered for medicinal products after dispatch, regardless of whether the packaging has been opened or not.

However, if there is an error or discrepancy on our part, such as an incorrect item being dispatched or a shortfall in the order, we will accept returns and provide a full refund. In such cases, any returned goods will be safely discarded in accordance with regulatory guidelines to ensure that they are not re-used or re-sold. Your safety and satisfaction are our top priorities, and we will work diligently to resolve any issues that may arise.

For further details, please refer to our FAQs, Terms & Conditions, and Privacy Policy. These documents provide additional information regarding your rights, our obligations, and the processes we follow to ensure a high standard of service. Should you have any questions or require further clarification, our customer service team is always here to assist you.